Customer Service.

Please contact us at, or live chat anytime we’re online with any questions!


100% Satisfaction Guarantee

It'd be nice if everything lasted a lifetime. It would also be nice if we didn't pay taxes. But some things never change – and neither will this guarantee. For the first 30 days, if you are not 100% satisfied with your Pad & Quill item, no matter what it is or why, send it back for a full refund. Please note: The item must be in like-new or sellable condition to receive a refund.

Additionally, this warranty does not apply to cases that have custom monogramming or are custom made like the Author Series for iPad.

25 Year Leather Warranty

Leather endures. Like Washington's soldiers at Valley Forge, leather marches on despite adverse conditions. Know what else is unrelenting? Pad & Quill leather bags and leather device covers. You'll depend on these items for 25 years. We will back you up as long as the product is used under normal conditions and for the purpose intended. Basically, if one of these items fails during the two and a half decades due to a manufacturing defect, we failed and will make it right. For more on our leather warranty please see what our warranty covers on our FAQ page.

10-Year Wallet Warranty

The average man carries his wallet for 7 years, but Pad & Quill's wallets are so beautiful we think you'll want to carry it for at least a decade. Therefore, we guarantee our full-grain leather wallets will be your faithful companion for 10 years at least. As long as they are properly cared for and used for their intended purpose, we will have your back if anything happens over the next decade due to a manufacturing defect. You've got enough things to worry about, your wallet shouldn't be one of them.

Book Bindery Case Warranty

Pad & Quill warranties our book bindery work for 1 year on all Linen Buckrum products and 60 days for all other book cloth products. We will back you up as long as the product is used under normal conditions and for the purpose intended.

Cancellation Policy

Please contact us right away as we ship most products within 24 hours. We try our best to accommodate cancellation requests when possible, but cannot guarantee it. When emailing in, please include “cancel order" in the subject line. For immediate requests, it may be best to give us a call

*Purchase price less shipping costs.

Shipping Questions

How soon will my case arrive?

Our shipping times are listed on the site and are generally 1-2 business days from order date. Expected shipping times are always listed on the site. For domestic you can choose USPS or FedEx options from free first class shipping to additional fee overnight are available.

Do you ship International?

We do! Please note all countries are responsible for their VAT taxes. We ship using FedEx International Priority almost anywhere globally in 2-3 Days.

What about International Import or Value Added Taxes (VAT)?

Please be aware that International orders may require you to pay import taxes upon receipt. Pad and Quill is not responsible for paying any additional customs fees, courier fees or taxes once in country. That is the responsibility of the buyer. We do not cover return shipping costs of items refused at customs.

Where do I send my return?

We are here to help! Please contact us or call us at 1-844-665-2142 (M-F 9am-5pm CST). One of our PQ Guru's will take care of you. Please note: This item must be in like-new & sellable condition to receive a refund. Also please note that we are unable to make exchanges for returns.