FAQ.

Many of our loyal users have submitted questions about our product. To help you make your decision, we have answered your questions here.

iPhone Cases

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What if the most intriguing part of your iPhone, wasn't the Iphone?

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How do your Bella Fino and Bella Vida cases work?
They both utilize a 3M clean release adhesive technology that hold your phone in place and allow you to remove with no sticky residue. It might not be magic, but it is amazing.
What does your warranty cover on your iPhone cases?
Our leather iPhone cases are warrantied for 25 years. Not Kidding. We do not warranty against drops that break the wood but we offer a free wood repair service. We have you covered…get it?
My calls sound muffled when using my iPhone case?
ALL wallet style iPhone cases have this issue due to the background microphone. This can be easily resolved. When wrapping the case back ensure you leave at least 1 inch space between the two sides as this allows the background microphone (near your camera) to operate properly.
What is this little baggie that has two black strips inside?
Those are the high friction coefficient bumper material we use in our iPhone cases. That’s math talk for rubber bumpers used in the corners of your case to secure your iPhone. If you find over time your iPhone get’s a bit loose you can apply a very small piece of this material to the corners to make the fit tighter.
Does the camera and flash work in my case?
All of our iPhone cases support camera function, it can be sneaky if you ask us. The Bella Fino and Bella Vida also support full camera AND flash, the other cases do not.
I see markings on my Luxury iPhone case?
Those are natural markings that occur from a high end full grain leather. If you would like to reduce those markings we recommend a high quality boot oil, like Red Wing Boot oil. This will greatly reduce markings from usage and makes the leather very soft.

If you would like a luxury case that shows very little marking we recommend ordering our Galloper Black as it is designed to not show marks.
What is the difference between the Luxury Pocket Book and the Little Pocket Book for iPhone?
The Luxury Pocket Book uses a premium American Full Grain leather that wears and patina’s to tell your story. The Little Pocket Book utilizes a durable but less expensive top grain that keeps a very consistent appearance.

Leather Bags

How do I care for my leather?
The number one way is to use it! The usage and handling of Full Grain leathers naturally softens or ‘breaks in’ the leather. You really do not have to treat the leather. If you want to reduce scratches or markings we recommend a high quality boot oil, like the Minnesota made Red Wing Boot oil.
How do I care for my Waxed Canvas bag?
Our premium Twill Waxed canvas is water resistant and will wear for many years. If you want to refresh your canvas every 2-4 years contact us at sayhello@padandquill.com for information on wax compound and how to apply. It brings back the original waxing and works really well.
My Leather marks up?
That is the nature of our American Full Grain leathers (with exception to our Galloper Black). These markings tell the story of your bag, but if you would like to reduce said ‘story’ we recommend a generous treatment with a quality boot oil like Red Wing Boot oil. This has been tested and we love the results with our very well traveled bags.
What is the difference between the Messenger Bag and the Field Bag?
The Field bag is a vertical style bag with a huge amount of ‘slip’ pockets included. The Messenger is a classic style leather and canvas bag that includes designated interior leather pockets for chargers, hard drives and cables. The messenger also includes a larger interior zipper pocket.
Warranty
25 years, not kidding. Our bags are made from the best leather and best hardware we could source. They are stitched by craftsman and craftswomen who’s fathers, fathers stitched leather. We warranty that craftsmanship for multiple decades.
What size laptop fits in a Pad & Quill bag?
The Messenger Bag, Field Bag and Attache all fit up to a 15 inch MacBook Pro Retina laptop in the padded pocket area.

iPad Cases

What is the most rugged case?
Our genuine leather cases are by far the most durable and come with a leather warranty to back that up!  25 years.
What is the Sure Lock Bumper Systerm?
Fumble Insurance. The Sure Lock system was introduced in 2012 to offer a more secure fit in our wood frames and make the wood structure even stronger! Works very well.
Do you have self standing cases?
We have two great options for self-propping cases, the Aria and the Contega. Two different and lovely approaches to self propping cases for the iPad.
Do your iPad cases provide protection?
Although we cannot warranty the protection of your iPad in our case, we're confident you will find our line of iPad cases to provide excellent damage protection. PLUS our design is so close to a real book that our cases provide excellent theft deterrence.
What does your warranty cover on your iPad cases?
Our Leather cases are warrantied for 25 years. Not Kidding. We do not warranty against drops that break the wood but we offer a free wood repair service. We have you covered…get it?

Our book bindery cases are warrantied for 60 days as bindery material wears like a real book over time. We offer free wood repair service on these cases in case of incidental drops.
How do I know if my iPad fits a particular case?
Each product page lists the EXACT iPad device that fits the case shown. Please note each generation of iPad generally requires a unique case.

Macbook Products

Does each Macbook product fit my Macbook laptop?
Each product page lists the EXACT Macbook device and year model that fits the product shown. Please note each model of Macbook may require a unique case.
Can I wrap the Cartella case cover back like a paperback?
Exactly! The crafted design of the Cartella was intended to wrap the cover all the way back and create a natural typing angle. We use them that way daily and it’s awesome.
Does the Cartella case provide protection?
Although we cannot warranty the protection of your laptop in our case, we're confident you will find the Cartella to provide excellent drop protection. PLUS our design is so close to a real portfolio that our cases provide excellent theft deterrence.
How does my Macbook fit in the Cartella case?
The Macbook uses our high friction coefficient bumper material to provide a snug fit. That’s math talk for secure rubber bumpers. Please note the laptop stays in place but cannot be turned upside down unless the cover is secured with the elastic strap.
What does your warranty cover on your Cartella cases?
Our book bindery cases are warrantied for 60 days as bindery material wears like a real book over time. We offer free wood repair service on these cases in case of incidental drops.
What does your warranty cover on your Macbook leather sleeves?
Our Leather sleeves are warrantied for 25 years. Not Kidding. Just enjoy them for the next few decades.

Kindle Cases

How do I know if my Kindle device fits a particular case?
Each product page lists the EXACT Kindle device and year model that fits the case shown. Please note each generation of Kindle generally requires a unique case.
Does the Kindle case provide protection?
Although we cannot warrant the protection of your device in our case, we’re confident you will find the cases for Kindle to provide excellent drop protection. Plus our design is so close to a real book that our cases provide excellent theft deterrence.
What does your warranty cover on your Kindle cases?
Our book bindery cases are warrantied for 60 days as bindery material wears like a real book over time. We offer free wood repair service on these cases in case of incidental drops.

Apple Watch Accessories

What is the Warranty on your roll up kits?
25 years, not kidding. Our bags are made from the best leather and best hardware we could source. They are stitched by craftsman and craftswomen who’s fathers, fathers stitched leather. We warranty that craftsmanship for multiple decades.
What is the Warranty on your hardwood stands?
We offer a 2 year warranty on all wood stands
Does all the Apple Watch straps fit in your roll up pockets?
All of them fit except the link bracelet.

General Questions

Is my product made by hand??
Yes! Every one of our products are made by hand. We work closely with very skilled craftsman in book bindery and leather goods. You’ll note that on some of our iPhone cases and all our leather bags, the signature of the craftsman who made that bag is present. This is why we say Crafted, Pad & Quill.
Is the case made of real wood?
Yes every one of our wood cases is made from Russian baltic birch. They are cut to exacting measurements of nearly 1/4000ths of an inch and then hand finished in our Minneapolis shop.
How do I care for my leather products?
We utilize two very high quality leathers in all our leather goods. That includes iPhone cases, leather bags, laptop sleeves and some iPad cases. The best way to care for this type of waxed leather is to simply use it with your hands as natural oils condition the leather. If you want to refresh your leather or reduce some marks we recommend using a good old fashioned boot oil. Our favorite is made by Red Wing Boots in Minnesota.
Can the wood crack or break in my case?
What sets some of our cases apart is the natural wood cradles that hold our iPhones and Macbook laptops. Yes, if you drop your case hard enough or drive over it with a car (true story) the wood can break, but you’ll note the device will be protected.

We offer a free wood replacement service in the rare occurrence that something like this does occur. Please contact customer service for assistance.
How do I care for my bookbindery case like the Contega Linen or Cartella?
Your P&Q case will wear like an old book if it is treated like the device inside, with common sense care. We ask that the case is not left in hot cars, exposed to extremely cold temperatures, used as a dog catching toy, exposed to a toddler's curiosity or any other activity that the device it carries could not live through. For cleaning, use a slightly damp cloth over the binding material. The birch wood is finished with an extremely hard eco friendly urethane.  For any reason you spill on the wood or case, simply use a damp cloth to clean the affected area. Over time binding material will wear like a favorite book, especially on the edges and in the creases...Impermanence is the cost of a real book.

Shipping Questions

How soon will my order arrive?
Our shipping times are listed on the site and generally correspond to the color combination you have chosen. Free shipping generally arrives in 2-4 business days.
What if I need to cancel my order?
Please contact sayhello@padandquill.com right away as we ship most products within 24 hours.
What shipping services do you use?
For domestic you can choose USPS or FedEx. Options from free first class shipping to additional fee overnight are available.
Do you ship International?
We do! Please note we also collect VAT taxes (where applicable) for you at check out and no other fee’s will occur after you place your order. This ensures FedEx international delivery to almost anywhere globally in under 2 DAYS. No other fee’s will be collected.

Warranty

100% Satisfaction Guarantee-30 Day Money Back Promise

It'd be nice if everything lasted a lifetime. It would also be nice if we didn't pay taxes. But some things never change – and neither will this guarantee. For the first 30 days, if you are not 100% satisfied with your Pad & Quill item, no matter what it is or why, send it back for a full refund.

PLEASE NOTE: This does not apply to cases that have custom monogramming or are custom made like the Author Series for iPad.

25 Year Leather Warranty

Leather endures. Like Washington's soldiers at Valley Forge, leather marches on despite adverse conditions. Know what else is unrelenting? Pad & Quill leather bags and leather device covers. You'll depend on these items for 25 years. That's right, if one of these items fails during the two and a half decades due to a manufacturing defect, we failed – which is why we pledge to make it right with an exchange or repair.

Book Bindery Case Warranty

While the moments of a great story stay with you forever, all bound books wear away in time. The same is true of Pad & Quill book bindery cases. They're not built like a book, they are a book, making them prone to the same cracks, creases and distress. But unlike your favorite publishing house, Pad & Quill warranties our bindery work for 60 days against defects in manufacturing. Impermanence. It's the price of having a hand crafted soul.

Changes and Returns

How do I return my product?
Please contact sayhello@padandquill.com to request a return. Once approved, simply include your shipping receipt, mark your package "For Return" and send to:
Fulfillment Dpt.
Pad & Quill 2400 N. 2nd St.,
Suite 107 Minneapolis, MN 55411
Can I change or add to my order?
Yes, as long as the order has not been marked ‘Shipped’. Please contact sayhello@padandquill.com.
How do I cancel my order?
Please immediately contact sayhello@padandquill.com. Orders can be cancelled within 24 hours. Orders cannot be cancelled after this period, or after the carrier has picked up the shipment. Pad and Quill is not responsible for shipping costs associated with order cancellations or product returns.
How do we contact you?
You may email us at any time at SayHello@padandquill.com.

Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.