Customer Service.

30 Day Promise

We are very confident that once you hold and feel the quality of our hand made cases you will be a life long customer of PQ. We are backing that up with a 30 Day Money Back Promise. Return your case, for any reason, within 30 days of purchase and we will refund your order.*

Warranty

We warranty all cases from any manufacturing defects for 45 days. If your case has a manufacturing defect we will immediately send out a replacement for you! Our cases use the highest quality craftsmanship supplied with natural wood products and artistic binding material. There will be imperfections in the wood and variations of pattern with bindery material that are part of a hand crafted product and not covered under warranty. Please contact us with any comments or concerns regarding your purchase by calling 1 (855) 772-6657 (PQ BOOKS) or email us at info@padandquill.com. We are happy to assist you!

Cancellation Policy

Please cancel your order within 24 hours of purchase by contacting us immediately as shipments leave our warehouse daily

 

*Purchase price less shipping costs.

How soon will my case arrive?

Our shipping times are listed on the site and are generally 1-2 business days from order date. Expected shipping times are always listed on the site. Priority Mail/Fedex Ground is 2-4 days from ship date and Express is next day from ship date.

What shipping services do you use?

For domestic you can choose USPS or Fedex. We also provide options for Ground or overnight.

Do you ship International?

We ship all over the world through USPS. We offer both Priority and Express International Shipping.

Are there import fees in my country?

Please check your local customs office for import fee’s as each country varies regarding taxes and duty fees.

Where do I send my return?

Please mark your package 'For Return', include packing slip and send to:

Fulfillment

Pad and Quill

2400 N. 2nd St., Suite 105

Mpls, MN 55411