Customer Service.
How can we help? 1-855-PQ-Books M-F 8am-5pm CST
Shipping Questions
- How soon will my case arrive?
- Our shipping times are listed on the site and are generally 1-2 business days from order date. Expected shipping times are always listed on the site. Priority Mail/Fedex Ground is 2-4 days from ship date and Express is next day from ship date.
- What shipping services do you use?
- For domestic you can choose USPS or Fedex. We also provide options for Ground or overnight.
- Do you ship International?
- We ship all over the world through USPS. We offer both Priority and Express International Shipping.
- Are there import fees in my country?
- Please check your local customs office for import fee’s as each country varies regarding taxes and duty fees.
Warranty Returns
- Does my case come with a warranty?
- Yes, all PQ cases come with a 45 day warranty covering any manufacturing defect. Please contact info@padandquill.com for more information.
- What is your warranty?
- We warranty the cases from manufacturing defect for 45 days from delivery. If you receive and use your case and there are clear manufacturing related defects, please do not hesitate to contact us for a full refund or replacement. Our cases use the highest quality craftsmanship supplied with natural wood products and artistic binding material. Our cases smell like a real hand made book! There will be imperfections in the wood and variations of pattern with the bindery material that are part of a hand crafted product. Please note that with premium book bindery materials the creases will wear over time, depending on usage. The Pad&Quill case is a rugged, solid built case that offers significant protection for your device. Although we cannot warranty protection of your device, we are confident you will love the security our case provides.
- What is your return policy?
- You may cancel your order within 3 business days of ordering the product and we will refund your money. We accept returns within 10 days from delivery and will credit you as long as the case is returned undamaged and in new condition.
- Where do I send my returns?
- Please send returns to: Fulfillment at Pad&Quill, 2400 N. 2nd St., Suite 105 Mpls, MN 55411
- Can I change or add to my order?
- Yes, as long as the order has not been marked ‘Shipped’. Please contact info@padandquill.com any time or call 1-855-PQ-BOOKS (1-855-772-6657)during business hours for more change order help and information.
- How do I cancel my order?
- Please immediately contact info@padandquill.com or call 1-855-PQ-BOOKS (1-855-772-6657) during business hours to cancel an order.
- How do we contact you?
- You may email us at any time at info@padandquill.com or call us during business hours (M-F 8am-5pm CST) at 1-855-PQ-BOOKS (1-855-772-6657).
