Customer Service.

Please contact us at with any questions!


100% Satisfaction Guarantee

It'd be nice if everything lasted a lifetime. It would also be nice if we didn't pay taxes. But some things never change – and neither will this guarantee. For the first 30 days, if you are not 100% satisfied with your Pad & Quill item, no matter what it is or why, send it back for a full refund.

25 Year Leather Warranty

Leather endures. Like Washington's soldiers at Valley Forge, leather marches on despite adverse conditions. Know what else is unrelenting? Pad & Quill leather bags and genuine leather device covers (Aria, Little Pocket Books). You'll depend on these items for 25 years. That's right, If one of these items fails during the two and a half decades due to a manufacturing defect, we failed – which is why we pledge to make it right with an exchange or repair.

Book Bindery Case Warranty

While the moments of a great story stay with you forever, all bound books wear away in time. The same is true of Pad & Quill book bindery cases. They're not built like a book, they are a book, making them prone to the same cracks, creases and distress. But unlike your favorite publishing house, Pad & Quill warranties our bindery work for 60 days against defects in manufacturing. Impermanence. It's the price of having a hand crafted soul.

Cancellation Policy

Please cancel your order within 24 hours of purchase by contacting us immediately as shipments leave our warehouse daily

*Purchase price less shipping costs.

Shipping Questions

How soon will my case arrive?

Our shipping times are listed on the site and are generally 1-2 business days from order date. Expected shipping times are always listed on the site. Priority Mail/Fedex is 2-4 days from ship date and Express is 1-2 days from ship date depending on your address.

What shipping services do you use?

For domestic you can choose USPS or Fedex. We also provide options for Ground or overnight.

Do you ship International?

We ship all over the world with Fedex International Priority shipping.

Are there import fees in my country?

Please check your local customs office for import fee’s as each country varies regarding taxes and duty fees.

Where do I send my return?

Please mark your package 'For Return', include packing slip and send to:

Pad and Quill
2400 N. 2nd St., Suite 107
Mpls, MN 55411